FAQ's

Where do you source your mirror?

We try to responsibly source our mirror and recycle used materials where ever we can. The mirror is sourced from many different places, many have been donated, some are salvaged, and some are store bought from small local glass suppliers.

Where do you source your wood?

Soft timber wood is mainly used, the artist tries to use as much 'new wood' as possible as it absorbs colours more richly, provides greater visual contrast, and more importantly keeps the pieces lighter. All wood used is FSC® Certified. Some embellishments are responsibly reclaimed and can be up to 100 years old, with incrediable signs of character. 

Are all artworks made by the artist

Yes all artworks are entirely made by Leah-Dior. In the situation where very large pieces are commissioned, the artist will craft the artworks with the assistance of other highly skilled craft-persons to keep within a reasonable time completion time frame.

Can I talk directly to the artist?

Initially all queries will be handled by her small specialist team as Leah-Dior is very busy creating the artworks and looking after her three young children. If requested she is more than happy to talk to you by appointment. The artist will also work with you to create commissioned and custom artworks.

Is the time spent on finalising my commissioned artwork chargeable?

It is a pleasure for Leah-Dior to work on bespoke pieces directly with you, this time spent on finalising the commission before its creation is not chargeable.

How heavy are the pieces?

We aim to keep them as light as possible while still retaining the artistry and structure signature to the artists work. For reference, each panel of our specify dimensions are roughly 8-12lbs. 

How do I hang my artworks?

All artworks will arrive with hanging hardware attached.

How do you take payment for custom artworks?

For all commissioned and customised artworks a secure payment link will be sent, payment can be made via Papal, credit or debit card.

50% deposit will need to be made to book your artwork in, then final payment before the artist commences work.

Do I have to pay for delivery and how will you send my artwork?

We offer free delivery to your home or work address anywhere within the UK. The price for shipping artworks worldwide is dependant on what country you live in. Please contact us for shipping costs and we will get back to you as soon as we can.

All artworks are carefully and securely packaged and you will also receive a tracking number.

Do you offer returns or refunds?

As all artworks are made to order we do not accept refunds.

On the rare occasion any artworks arrive damaged, please get in contact as soon as possible with details, photos and any additional information. we will endeavour to resolve the situation as soon as possible, Leah-Dior will create you a replacement piece as a matter of priority. All orders are final. 

How do you determine the price of your artworks?

The pricing of all artworks is dependant on the size and intricacy of the design, the cost of the materials used and the time taken for the artist to create the piece.

 

 If you have any unanswered questions please contact us